One World Hosting Upgrade Overview :
There are a handful of key details described below about our upgrade; for 99% of clients only the email update is critical.
EMAIL:
There are two simple changes that need to be made to your mail client (the email software on your computer) for any OWH domain name based emails. It's a simple 2 step process:
1. Under "E-mail username" enter your FULL address (the old system required only the mailbox name).
2. Check "My server requires authentication"
For more details and screen shots, see: Email Configuration Update
ACCOUNT PORTAL: OWNER AND BILLING DETAILS:
Your Client Area/Portal is your main access point for managing all aspects of your new One World Hosting services, from access to cPanel(s) and webmail, as well as billing and domain name management.
REMINDER: your Client Portal Login password may be different from your account control panel(s) password. To reset and obtain your Portal password, visit this URL:
https://newworldhosting.com/pwreset.php
Once you submit that form you will get a confirmation and a new password will be sent, and that will be your Portal access at:
https://newworldhosting.com/clientarea.php
Once you log in you can connect directly to any of your account control panels, and also view:
- Hosting account control panel usernames and passwords (+ a direct link to each control panel login)
- Open and archived support tickets
- Billing details and payment options
To login to your new cPanel you can connect via your client portal as noted above, or go directly via this URL format: http://mydomain.com/cpanel
For a complete list of New versus Old control panel tools, see: CPANEL: How Do I?
RESELLING ACCOUNTS:
"Reselling", or adding a "resold" account is no longer done through your account control panel. Instead, just go to the New World Hosting order form and select "Resold Hosting", or visit this link directly:
TO ORDER A RESOLD HOSTING ACCOUNT - CLICK HERE
When you place the order and enter your client details, the system will recognize you and fill in your own details. You simply need to describe the specifics of the new account. Rates and terms are unchanged.
MISCELLANEOUS CHANGES:
1. Usernames. Our new system does not permit account or FTP usernames with a hyphen "-" or underscore "_". If your username had one of these marks, it has been removed. So for example, username john_smith will be changed to johnsmith.
2. Free server secure certificate. The free server secure certificate is still available, but you must make two small changes to your code. As the server names are changing in this upgrade, your path must reflect the new server name. Use "webserveralpha" for "webserver1010". Second, in place of the domain name you must now use your username, preceeded by a tilde "~". For example, if your path was:
https://host5.webserver1010.com/domainname/index.html it will now be:
https://host5.webserveralpha.com/~username/index.html
3. FTP. To publish your site via FTP, just use ftp.yourdomain.com (substitute your real domain name). If you are publishing with FrontPage, make sure you install/activate the FP Extensions (there's an icon for it in cPanel) and then you should be able to publish right to the domain name as you are used to.
One big difference is in the naming of the folders. On the old server, the 'web root' was called $domain-www (where $domain was your domain name without the extension), and a shortcut called 'www' was also there. Well, the 'www' is still available, but the web root is now called 'public_html' in your account. If you've been publishing to 'www' then no changes are needed! Note: if you have any scripts that use the full server path (i.e. home/$user/$domain-www) you'll need to swap out $domain-www for the new 'public_html'.
4. Dedicated IP. Dedicated IPs are no longer available by default. If your site has a secure SSL certificate, a dedicated IP is required, and will be provided at no charge. If you wish to add a Dedicated IP to your account, the fee is $1/month for each IP.
5. PHP version. Both PHP 4 and 5 are available for every account. To select between them, simply select "PHP Configuration" in your control panel and toggle between 4 and 5.
6. SiteXpress is not available on the new servers, as it is proprietary and no longer updated. The current, published ("live") version of sites published with SiteXpress will be brought over and will be active, but the editing interface will not. RVSiteBuilder is our new web building tool, and it is vastly superior - we guarantee you'll find it both simpler to use and more powerful. For more details please see RVSiteBuilder Details
Urchin stats will not be available in the new environment. Google has purchased Urchin and ceased development on the standalone product. Fortunately, we have 2 excellent statistics analyzers (AWStats and Webalizer) installed and ready for you at no extra charge. Pick the one you like best.
7. MySQL database names. Instead of $domain_com_$dbname, your databases created in cPanel will have the format $userid_$dbname. Any databases you have in your account will be renamed accordingly, and the pages or configuration files that use the database name will be updated. For future database uses, be aware of this new naming style. The default version of MySQL on servers remains 4.x, but 5.x is available for any account - just let us know.
8. Name Servers. Every existing name server configuration will be preserved - no changes are needed. If you have custom virtual name servers (VNS) those will also be preserved in identical fashion - no need to change them for any existing account, and you can continue to use them for any new account. The only change required for VNS is to update the IP addresses at your registrar. This process can be done at the completion of the upgrade process, and the new IP addresses should be:
69.167.161.33 (primary)
69.167.161.37 (secondary)
9. Webmail. All email and configurations (folders, address books) will be preserved. The OpenWebMail application is very dated, and two new webmail programs will replace it: Horde and RoundCube. Both have far superior functionality. You can select to use either program from your new control panel, although if you have existing folders and address books, those can only be brought into Horde. New folders and address books can be created within either tool.
10. Server IP and DNS Services. If you have an account using a DNS service to route email or other site content, then you will need to update the DNS record to reflect the new IP address associated with the server on which your account resides. To find this IP address simply log into your account control panel - the Server IP address is in the list of configuration details in the left column of cPanel.
