New World Hosting

I've been a New World customer for almost four years now and I thought it was time that I let you know how much I appreciate the service I've received during that time. Reliability, flexibility and customer service are all things that I've seen demonstrated on many, many occasions. I only manage a dozen or so websites (some are "reseller" accounts and some are set up so that my client pays you direct), so I know that even the smaller firms receive that same level of service. (Your support staff has) ... been extremely responsive and helpful when we've had technical issues, even when I've asked some pretty dumb questions. It's a real pleasure to do business with a firm that's knowledgable, professional and easy to work with. Keep up the good work!

Thank you for taking the time to help me!

I've been your customer for almost 5 years now and I still say - You guys have the best customer support on the internet, maybe even the whole wide world!

You have my permission to put any or all of this letter in your web site customer appreciation blurb!

As a web developer I've dealt with many, many hosting services, the good, the bad, and the unspeakable, and I know what's out there. New World Hosting is the best we've found and has been our preferred supplier for several years. They have many fine qualities, but as a developer the one that I appreciate most is their magnificent service. They not only deal with every issue promptly - a great rarity in the hosting world - but their top-notch staff is always willing to go beyond the call of duty to solve complex problems. Knowing they are there to back us up on any issue is one reason we like to recommend our web development clients to New World.

First, thanks for the prompt and positive response.

Second, this was probably my fifth question to New World over the past year and do you guys have any idea of how much better your customer service is than 99% of tech service providers?

Tell the world .... or at least your team and your management.

I have to tell you -- I have worked with a lot of web hosting providers in my time (including, myself), and you all constantly amaze me. I don't know how you do it.

Thank you so much...

Thank you for patiently answering many questions today, and for resolving my Telnet/SSH access issue. The New World Hosting Technical Support team never ceases to amaze me. I now have Telnet access to my new resold account - thank you very much!

I am telling all of my website design clients about your great hosting plans and excellent customer service, and I'm transferring all of their existing accounts to New World Hosting whenever I can.

Don't know where else to send my comment, but your support is amazing. You were recommended to me by the webmaster of FrontPageWorld.com simply stating - great prices, great features, AMAZING support. Well, in the last 2 weeks I've had opportunity to test the support (I use the support pages extensively - very good!) and have had to call twice. Fact is, someone answers in SECONDS both times. They were friendly, helpful, rooted out the issues, not once was I called an "idiot", though they may have been thinking it. :-)

I'm already in the process of moving all my stuff from (other host) to OneWorld. I've had some tight deadlines and the live person saved my bacon both times. I now have my own "amazing support" stories and will recommend you all whole-heartedly.

In the crowded world of hosting, this is your differentiator.

Dear New World,
I just wanted to write to say how excellent your support system is. I love that a friendly and helpful human being actually picks up the phone when I call, no "press 1 for this" and "press 2 for that," no waiting endlessly on hold. I have had every issue or question resolved within minutes or even seconds...truly amazing (and rare). Thanks!

Thanks for the helpful hints!!!

Your company is one of the finest online companies that I have dealt with.

Keep up the good work & much success.

God you guys are good ... and I know cause I have been thru lots of hosting providers!