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New World Hosting - email changes post upgrade

06/16/2010 00:00

Welcome to New World Hosting!

If you were just upgraded to our new servers and new control panel there is one important change you'll need to make to your email program:

The server upgrade to a new hosting and control panel platform requires two minor changes to your email application settings. These changes are designed to improve the performance and speed of your email. The following changes must be done ONLY ON OR AFTER NOTIFICATION of YOUR ACCOUNT UPGRADE. An email notification sent prior to the specific date of the upgrade to your server will let you know when the changes should be made.

screenshots here: http://www.oneworldhosting.com/upgrade-email.html

To begin in Windows Mail, select the top pulldown tab "TOOLS", and within that, select "ACCOUNTS". Find the relevant email account(s) associated with your web site and select "PROPERTIES"

1. Under "E-mail username" enter your FULL address (the old system required only the mailbox name). So "boxname@yourdomain.com" instead of just the "boxname"
2. Check "My server requires authentication"

Mac Mail Users:

Open mail > Preferences > Accounts and click on the account(s) to modify. You'll need to make the same 2 changes: for username you need to use the entire email address, then click Server Settings.

and for outgoing email you need to select "Authentication: Password" and again make sure to use the full email address with domain name for username, then click "ok."

If you have questions or if your email application looks different from these examples please open a ticket at http://support.oneworldhosting.com. Or call us any time 800-642-7157

Sincerely,
Customer Service
New World Hosting & One World Hosting

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